We value our customers and treat them fairly by providing a professional service and only sell them products that fit their needs.
We have embedded treating customers fairly principles within our business and our service.
- Our business operations are driven by the current and potential needs of our customers
- We consider the impact of any changes to our business on our customers
- Remuneration to our employees supports the sale of appropriate products and services
- Our employees receive regular training on treating customers fairly
- We always strive to achieve the best possible outcome for our customers by taking into account all the various elements within car leasing
- We explain key attributes of products and make sure that our documentation and advertising is clear, easy to understand and is not misleading
- We design our marketing campaigns and literature so that the key messages are clear, balanced and useful for our target customer segment
- We regularly review our sales activities to ensure that we are selling products and services that meet the needs of our customers
- Where a customer complains about our service we treat their complaint seriously and positively. Our responses are clear and easy to understand
- We use data to monitor and improve our customer service