Big Car

About Us

Treating Customers Fairly

We value our customers and treat them fairly by providing a professional service and only sell them products that fit their needs.

We have embedded treating customers fairly principles within our business and our service.

 

Our Business

  1. Our business operations are driven by the current and potential needs of our customers
  2. We consider the impact of any changes to our business on our customers
  3. Remuneration to our employees supports the sale of appropriate products and services
  4. Our employees receive regular training on treating customers fairly
  5. We always strive to achieve the best possible outcome for our customers by taking into account all the various elements within car leasing

 

Our Service

  1. We explain key attributes of products and make sure that our documentation and advertising is clear, easy to understand and is not misleading 
  2. We design our marketing campaigns and literature so that the key messages are clear, balanced and useful for our target customer segment
  3. We regularly review our sales activities to ensure that we are selling products and services that meet the needs of our customers 
  4. Where a customer complains about our service we treat their complaint seriously and positively. Our responses are clear and easy to understand
  5. We use data to monitor and improve our customer service

Who are CVSL?

CVSL have been setting standards since we were established in 1989. The company was founded by people who know their business inside out and whose aim has always been to provide the best possible service.