CVSL Ltd is authorised and regulated by the Financial Conduct Authority (FCA) for the provision of Consumer Credit related Brokering services only.We are not a Lender.FCA Firm Reference number 657777

We can provide advice on the most suitable vehicle finance arrangement to suit your needs. Finance products available include; hire purchase, finance lease, lease purchase, contract purchase, contract hire and operating lease

CVSL can introduce you to one of our carefully selected panel of Finance Lenders. We cannot refer you outside of this panel

Our panel of lenders includes; Alphabet GB Ltd, Arval Ltd, Hitachi Capital Vehicle Solutions, Lex Autolease, Leaseplan UK Ltd and Paragon Bank PLC as well as many of the vehicle manufacturers’ finance houses.

Payment and Fees

A processing fee of up to £195 +Vat is payable per vehicle order. We may also receive a commission from the respective lender should you decide to enter into a finance agreement with them.This is reflected in the monthly rental payment for your vehicle. The amount of commission received may vary depending on the funder selected and the terms of the funding at the time. Some funders may also pay us an additional commission based on overall business volumes.  If you would like more information regarding the commission payable to us please contact your CVSL account executive in the first instance.

What to do if you have a complaint  

If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time.

Contact details; CVSL Ltd, Barlow House, Barlow Road, Altrincham WA14 5HF

Tel.0161 929 5455

To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing. To help us resolve your problem you should provide the following information:

Your full name and contact information; Full details of your complaint; Your agreement details; Details of what you would like us to do to put things right; Photocopies of any relevant paperwork

We will try to resolve your complaint immediately; however, sometimes this may not be possible. In the unlikely event that we are not able to resolve your complaint within 3 working days, we will keep you informed of the progress of our investigations and provide our final response, in writing, within eight weeks from your initial contact to confirm our findings and any action to then take. If you are not happy with our findings then you may be able to refer the matter to one of the following organisations; 

Financial Ombudsman Service

If you have a regulated consumer credit contract that was arranged through CVSL Ltd and are not satisfied with the final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response.

When we send you a final response, we will also provide you with a copy of the Financial Ombudsman’s explanatory leaflet. 

Financial Ombudsman Service

If you have a regulated consumer credit contract that was arranged through CVSL Ltd and are not satisfied with the final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response.

When we send you a final response, we will also provide you with a copy of the Financial Ombudsman’s explanatory leaflet. 

BVRLA Conciliation Service

British Vehicle Rental and Leasing Association (BVRLA), any unresolved disputes may be referred to the BVRLA.

The BVRLA is approved by Government as a Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.

Details should be submitted by email to: complaint@bvrla.co.uk

If you do not have access to email, details can be sent by post to:

British Vehicle Rental and Leasing Association
River Lodge
Badminton Court
Amersham
HP7 0DD

The BVRLA Conciliation Service will investigate potential breaches of the BVRLA Code of Conduct and will aim to resolve the matter using the information presented by both parties to the dispute. Any information requested from CVSL Ltd will be sent to the BVRLA within five working days. Based on the information available, the BVRLA will provide both parties with its finding and recommendations.

The BVRLA aims to resolve complaints through the Conciliation Service within 30 days and members must comply with the Conciliations Service’s findings.

We are a broker member of the British Vehicle Rental and Leasing Association (BVRLA) Member no. 966.

The BVRLA is the trade body for the vehicle rental and leasing sector. The association regulates the industry through its mandatory Code of Conduct, which sets out what a customer should expect when renting or leasing a vehicle. CVSL Ltd adheres to the BVRLA Code of Conduct for Leasing brokers.