About Us
Privacy Policy

May 2023

This Privacy Notice explains how we collect, use and disclose personal information about you when you visit our web site and when you contact us, whether by e-mail, post, fax or telephone using the contact options on the website. CVSL is committed to ensuring your personal details are kept safe and secure at all times. We require every third party that we share information with to apply appropriate security safeguards and comply with all the required laws and standards for protecting personal information.

How do we use and disclose your personal information?

The information you provide to us may be shared with other companies for the purpose of sourcing vehicle finance and vehicle supply.

For instance, In order for you to obtain finance we will need to share your personal data with our panel of lenders/funders to allow them to check your eligibility for finance. They will submit your data to credit reference agencies to verify your identity and perform a credit check.

Also, when placing a vehicle order or arranging delivery, we may pass your name, address and contact information to manufacturers, dealers and/or brokers and all companies within those manufacturer, dealer and/or broker groups.

 If you ask us to provide ancillary services such as daily rental vehicles, telematics (e.g. vehicle tracker devices), vehicle servicing, maintenance and repair, replacement tyres and glass, breakdown and recovery, and European travel we will need to share your information with those third party providers.

 In the case of accidents, offences, fines including foreign fines, penalties, charges including congestion charges and private parking charges, and tolls, we may share you details with third parties who contact us regarding such matters.

From time to time while the vehicle is on lease to you we may contact you via text message, telephone, email or post regarding: servicing, vehicle condition, vehicle recalls and when an MOT is due on the vehicle.

What type of personal information do we collect?

The personal information we collect from you is used primarily to enable us to provide the specific service you require.  

 Personal information can include the following:

• your title, forename and surname and gender;
• your personal or work related (depending on which you choose to submit) e-mail address
• your personal or work related contact details (depending on which you choose to submit) such as your telephone number(s), fax numbers and postal address;
• your date of birth;
• your marital status;
• your residential status and address details for the last 5 years;
• occupation, salary and annual income information;
• employment status;
• employer details and time periods in that occupation and with that employer and any other employers within a 3 year period;
• Monthly income and expenditure breakdown;
• your bank details, including your bank name and address, sort code, account number, account type and time period at your bank;
• A number or code given to you by a government body to identify who you are, such as a passport or driving licence number;
• your contact and marketing preferences;
• information necessary for legal compliance;
• where you "like" us or make posts on our pages on social networking websites, such as Facebook, Twitter, YouTube and Instagram;

Personal information also includes special categories of personal data. This is data about your racial or ethnic origin, political opinions, religious or philosophical believes, trade union membership, genetic data, biometric data, and data concerning your health, sex life or sexual orientation.  In the unlikely event that any of this is collected from you during your use of the website or during any other offline interaction with us you will be asked at the point of collection to provide your explicit consent where needed in order to justify our processing of it.  

We automatically collect standard internet and website log information to understand how our website visitors behave, which we use to improve your experience online.  This may include information about your Internet Service Provider, your operating system, browser type, domain name, the Internet Protocol (IP) address of your computer (or other electronic Internet-enabled device), your access times, the website that referred you to us, the web pages you request and the date and time of those requests

When you use any of the services below, you may need to provide us with some additional personal information so that we can liaise with you in order to deal with your quotation request or query. If you do choose to provide us with your personal information, we will collect that information for our own use and for the purposes described in this Notice. 

• contact us by email using the information on our website;

• we may also record phone conversations to offer you additional security, resolve complaints, for staff training purposes and to improve our service standards;

Our lawful basis for processing your personal information is called Legitimate Interests

In most cases, you’ll provide us with your personal information because you want to use our services. We therefore rely on what is called the ‘legitimate interests’ ground for processing. The law provides we can use your information under this condition where our interest in using it is not outweighed by your privacy rights or interests. This means that we can use your personal data only in ways you would reasonably expect and which have a minimal impact on your privacy, or where there is a compelling justification for the processing

Managing your marketing preferences

We may wish to provide you with information about new products, services, promotions and offers, which may be of interest to you.  This communication may occur by e-mail, telephone, post or SMS. We will seek your consent for this where necessary under Data Protection Law. 

You also have the right to ask us not to process your personal data for marketing purposes at any time. This means you can change your mind about receiving marketing communications from us.  You can opt-out of receiving such communications by clicking the “unsubscribe” link on any email that we send to you or by emailing us at any time.   

Please note that marketing communications are not the same as “information only” communications and that consents are not usually required in order for us to communicate with you about the products or services you have enquired about using the contact details you have provided for this purpose.    

Your rights to access your personal information

You have a number of other rights in respect of your personal information under applicable Data Protection Law. These include the right to access or obtain copies of your personal information and to have inaccurate information about you corrected. 

To exercise your right to access your personal data please contact us at;

 CVSL Ltd, Barlow House, Barlow Road, Altrincham WA14 5HF

- Tel.0161 929 5455 - edarkless@cvsl.co.uk

Your rights under Data Protection Law

As well as the right to access the personal information we hold about you, you have a number of other rights in respect of your personal information under Data Protection Law. These may include (as relevant):

• the right to access or obtain copies of your personal information that we hold (see above);
• the right to rectification, including to require us to correct inaccurate personal data;
• the right to request restriction of processing concerning you or to object to processing of your personal data;
• the right to request the erasure of your personal data where it is no longer necessary for us to retain it;
• the right to data portability including to obtain personal data in a commonly used machine readable format in certain circumstances such as where any processing of it is based on your consent;
• the right to object to automated decision making including profiling (if any) that has a legal or significant effect on you as an individual; and
• where you have an option to provide us with your personal data or not in connection with your use of our website or in connection with any of our products or services, you have the right to be informed about the possible consequences of not giving it to us;
• the right to withdraw your consent to any processing for which you have previously given that consent.

Please contact us at edarkless@cvsl.co.uk if you would like to exercise any of your rights explained above in relation to your personal information.

Your right to complain to the data privacy supervisory authority

Without prejudice to any other administrative or judicial remedy you might have, you have the right to lodge a complaint with the UK’s Information Commissioner if you consider that we have infringed applicable data privacy laws when processing your personal data. In the UK the Information Commissioner’s Office can be contacted using the following link: https://ico.org.uk/.

Keeping you informed

We will keep your details on record until we have completely dealt with your request, enquiry or finance application and then for a reasonable period afterwards, in accordance with data protection and other applicable legislation.

We may keep your details on record for as long as is necessary for the purposes set out above and will then endeavour to delete your details in accordance with data protection and other applicable legislation.

Changes to this Notice

We keep this Notice under regular review. We may change this Notice from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. The date at the top of this Notice will be updated accordingly and we encourage you to check this from time to time for any updates or changes. Where you have provided us with your email address, we may also contact you to let you know that we have updated the Notice. We may also take that opportunity to ask you if you would like to update your marketing preferences.

Our Cookie Policy - How to control and delete cookies

This website does not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by this site, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Please be aware that restricting cookies may impact on the functionality of the website.

This website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of this website and compile reports for us on activity on the website.

Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

To find out how to reject or delete this cookie click on the link below

http://www.google.com/intl/en/privacypolicy.html

CVSL Limited is authorised and regulated by the Financial Conduct Authority (FCA) for the provision of consumer credit related brokering services only.

We are a credit broker of vehicle finance, we are not a funder or lender. FCA Firm Reference No. 657777