|As you have a vehicle financed by CVSL, we want to keep you informed and updated on what we’re doing to support you in these challenging times. |
The team here is still operational and are working from home and now more than ever we just wanted to re-assure you that we are available for your enquiries and/or any concerns you may have. Don’t hesitate to contact our team on 0800 085 4256 or email us on firstname.lastname@example.org
We have also created a handy FAQ, which will hopefully answer some of your questions.
|Issues relating to payments |
If you are worried about keeping up with your payments, please speak to a member of staff, who will assist you further and discuss options available to support you.
|Repair, maintenance and tyre availability|
|Scheduled maintenance may have been postponed during the COVID-19 outbreak, however urgent repairs may still take place. If you are unsure about maintenance and/or repairs to your vehicle, please phone our team on 0800 085 4256, who will give you the appropriate advice on what action should be taken and remember to stay safe whilst driving.|
|The Government have confirmed that MOTs due after 30 March 2020 will be extended for six months and this will automatically update 3 days before expiry. If this doesn’t happen please email the DVLA with your registration number and your MOT expiry date – email@example.com. Despite MOTs being extended for 6 months, it is still your responsibility to keep your vehicle in a good working order as you could still be fined for failing to do so.|
|Collection and delivery delays|
|As many manufacturers have either closed their plants or have seen delays with parts being delivered, there may be a delay in the delivery of your ordered vehicle. Here at CVSL, we will continue to keep our customers informed on delivery dates.|
|Manufacturers are still helping with safety recalls – please contact your local main dealer for further details and advice. Alternatively, if your main dealer has closed, contact your DriverLine for support. Do not drive if the vehicle is a recall car, you can contact CVSL if you need to discuss a particular case. Non-essential upgrades or updates that the dealerships can make during a service are not essential and can wait until government restrictions on movement are lifted.|
|CVSL are still here to help|
|Despite uncertain times and our delays in getting back to you, which we know is frustrating, please remember that we are here for you, and be reassured that we are doing everything that we can to support you, we appreciate your patience.|
CVSL know this is an extremely difficult time for everyone. Keep a look out on our Social Media channels and website for further updates and advice to get you through these turbulent times. Stay safe if you’re driving and we sincerely hope that you keep well, we can all navigate through this together.